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Category: Work & Management

You Work With People

You work with people.

You work with people, and people have feelings. No matter how inconvenient it is for you, you have to acknowledge those emotions and address them. Rational decisions aren’t possible until the irrational feelings have passed.

You work with people, and people like to understand what is happening to them. It is in your best interest to discuss things with them honestly. And if you cannot tell the whole story due to certain restrictions, make sure to say that.

You work with people, and while it is not your job to make them happy, it is your job to make their happiness possible.

You work with people, and you have more impact on them on a daily basis than their closest loved ones. When they go home at night, they talk about you. Be aware that everything you do matters.

You work with people, not resources. You should not be burning up people to get the job done. You should not be wasting people to hit your goals. If you do this, they will leave.

You work with people, and if you want to understand them, you have to love them a little. They can frustrate you, they can challenge you, but they are not obstacles. They are not the enemy. They are the people you have chosen to work with every single day.

You work with people. Be compassionate, but hold them accountable.

You work with people. Not machines. Not programs. Not scripts. Not angels or demons.

You work with people.


Context: I manage people as part of my job, and I wanted to write down the most important things I have learned. These are them, to date.

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Notes to Myself as a Young Manager

  1. Trust people. Be prepared for them to make mistakes, and be there to help them fix things.
  2. Allow new situations time to mature and clarify before taking action. Don’t make any decisions until you have to.
  3. The majority of your work will take place in meetings, and there is nothing wrong with that, as long as the meetings are valuable.
  4. Don’t bring surprises to the meeting.
  5. A shortcoming in someone could be a strength if applied properly.
  6. Do not start new fires simply because you are used to fighting fires.
  7. Be compassionate, but hold others accountable for their work.
  8. Humor doesn’t work as well as you think it does. It generally just causes confusion.
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